| Starts: | Thursday November 05, 2009 at 9:00am |
|---|---|
| Ends: | Friday November 06, 2009 at 6:00pm |
| Event Type: | Tradeshow/Convention |
| Location: |
Sunway Pyramid Convention Center MY |
| Price: | |
| Website: | http://http://www.callscriptbuilder.in/component/content/article/2-news-category/99-ccam-expo-2009.html |
| Industry: | information technology and services |
| Keywords: | Contact Center, Call Script Builder, Integration, Ccam Expo, Call Center, Cosmocom, Avaya, Oracle Cca, Siebel, Ms Crm, Crm, Event, Exhibition, Apac, Asterisk, Sugar Crm |
| Intended For: | CEOs, CTOs, COOs & Presidents of companies that would like to explore and understand more about the Contact Centre Industries and how they can brings values to the organization VPs, Directors and Managers of customer relationship departments, call center |
| Organization: | Tratum Technologies Inc |
Over 50 exhibition booths, showcasing myriad of CRM & Contact Center solutions/offerings.
Tratum is exhibiting Next Generation feature rich Agent Workflow & Scripting Tool: Enhancing Productivity & driving superior Customer Experience
Visit us @ Booth No.: A 32
For more info: http://www.callscriptbuilder.in/component/content/article/2-news-category/99-ccam-expo-2009.html
Key Features & Benefits:
Integrate different applications to form Unified Agent Desktop Build Custom Performance Reports Provide different login to different level in the organization Perform change management (for calls) in matter of couple of hours or a day Provide uniform customer service Reduced handling time by one-third Agents can handle calls lot easier and can become to the point Agent Satisfaction Easy to learn, use and navigate Removes confusion in handling multiple applications and zeroes human error