LinkedIn

Open speaking opportunities for senior level decision makers from telecom, banking, retail, air travel and hospitality industry for 2nd Annual Customer Experience Management Summit, 19th-20th October 2011 in Madrid, Spain. Join the series of our successful Summits on the topic Customer Experience Management and exchange your experience with the top experts from the telecom, banking, retail, air travel and hospitality industry. Get the insight to the latest challenges in enhancing customer experiences across the industries and implement the best examples and solutions to your business. Become successful in delivering the best customer care, retain your existing customers and make them loyal. Our past speakers are already booking their speaking position. If you are interested to share a hot topic, please contact me to block this opportunity for you. To expand our success, this year a Preconference Workshop will be added to our 3 days program. The topics to be discussed comprise: Workshops, Practical Examples and Real- Life Case studies on topics: -Customer Journey Management and Customer Journey Mapping -What will the customer experience look like in 2012? -Building a customer integrated company culture -Improving customer satisfaction and retention -Why customer loyalty matters? -Understanding the impact of social media (Facebook, Twitter, Linked In..) on your customers’ loyalty? -CRM and the customer-focused organization -Enhancing Customer experience across the industries If you have the magic clue how to accelerate your customer experience contact us to make it work also for others! 