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We are very fortunate to have a terrific speaker in October - Mr. Roy Atkinson, Sr. Writer/Analyst, HDI, "The IT service and technical support community". ** Given this is a very special event, space is limited, hurry and sign up. Presenter: Roy Atkinson, Sr. Writer/Analyst, HDI Title: Social IT: The New Frontier? Please join Roy Atkinson, Sr. Writer/Analyst for HDI (Help Desk Institute), for an overview of why many organizations are struggling with social media, and whether to use these new tools. This presentation will explore this hot topic –whether there is a role for social media in IT support, and whether your organization might already be using these tools without realizing it. Areas of discussion will include current practices, innovative uses, social media policy, and leveraging social media for support. Roy will discuss the variety of social media from forums to SharePoint to Twitter, and look at some emerging practices and how organizations might change some of their thinking about social media. Key benefits: • Definition: When we say “social media,” what do we really mean? • Exploration: What’s going on now? • Risk Assessment: What are some threats from social media, and how can we deal with them? • Utility: What are some possible uses for support? • Efficiency and Effectiveness: How can the support center benefit from social media? About the Speaker : Roy Atkinson is HDI’s chief writer for white papers, Focus Books, SupportWorld articles, and a key inhouse subject matter expert, holding both ITIL and HDI certifications. A member of HDI’s Conference Faculty in 2008 and 2011. He was co-author of the groundbreaking HDI Social Media White Paper in 2009. Roy is one of the top IT Service Management Online Influencers 2011 according to PeerIndex. He has served on Focus.com Roundtable discussions and presented webinars on Thought Rock Live. He speaks frequently on the topics of Social IT, customer service excellence, and the mobile device revolution. Roy took the position as Senior Writer/Analyst at HDI in October of 2010, after 14 years in IT support as a technician, consultant and manager in both small business and enterprise settings, with help desk/service desk and desktop support experience. He currently holds the positions of Chapter Advisor for HDI Northern New England and president of Bangor (Maine) Toastmasters. You can join his nearly 7,000 followers on Twitter as @RoyAtkinson and @HDI_Analyst, and find him on LinkedIn, Facebook, Identi.ca, Gist and Google+ as well. ** This event will not have a bar or food offered, so please plan ahead.