| Starts: | Friday November 06, 2009 at 9:30am |
|---|---|
| Ends: | Friday November 06, 2009 at 1:30pm |
| Event Type: | Training/Seminar |
| Region: | Ut, Netherlands |
| Location: |
IBM Innovation Centre AMSTERDAM Johan Huizingalaan 765 Amsterdam, NOORD-HOLLAND 1066 NL |
| Price: | |
| Website: | http://www.cincom.com/CEMeventamsterdam |
| Industry: | management consulting |
| Keywords: | Cem, Customer Experience, Trent Fulcher, Cincom, Tnt, Tnt Express, Cem Seminar, Customer Experience Management, Call, Centre, Center, Shaun Smith, Loyalty, Advocacy, Smith+Co, Ibm, Case Study |
| Intended For: | Customer Experience Directors/Managers, Customer Service Directors, Contact Centre/Call Centre Managers, Operation Managers, Marketing Directors |
| Organization: | Cincom, Smith+co, IBM, CP Sharing |
Cincom, an IBM Premier Business Partner, offers this event to executives who aim to adapt their customer-facing strategies in the contact centre to the economic climate. The seminar will include an interactive panel discussion and a case study from TNT EXPRESS on how they have succeeded in implementing a distinctive, highly-valued customer experience and how they have enjoyed profitable growth as a result.
I will be presenting best practices for CEM implementation with IBM and Cincom in Amsterdam on Novemeber 6th.