| Starts: | Tuesday November 10, 2009 at 11:30am |
|---|---|
| Ends: | Tuesday November 10, 2009 at 1:30pm |
| Event Type: | Networking/Meetup |
| Region: | Greater Minneapolis-St. Paul Area |
| Location: |
Eagan Community Center 1501 Central Parkway Eagan, MN 55121 US |
| Price: | CTA Member $30 ($45 after 11/3/09); Non-member $60 |
| Website: | http://www.ctamn.org |
| Industry: | telecommunications |
| Keywords: | Cta, Communications Technology Association, Remote Agent, Virtual Agent, Disaster Recovery, Mta, Contact Center |
| Intended For: | IT Director, IT Manager, Telecom Director, Telecom Manager, Call Center Manager, Call Center Director, Contact Center Manager, Contact Center Director |
| Organization: | CTA (Communications Technology Association of MN) |
The CTA is a nonprofit professional group that meets monthly to discuss the latest technologies and/or issues involving the communications industry. The November luncheon meeting topic is: Virtual Contact Centers - Management and Operational Challenges/Opportunities. Speakers: Tom Barthel - United Healthcare Group; Tim Husted - Carlson WagonLit Travel; Bill Wagner - BlueCross BlueShield of Minnesota. Moderator: Kerry Stellmach - Nuance. Moderated Round Table discussion featuring operations leaders from local companies. These experts will discuss the real life challenges of operating your contact center with virtual "work at home" agents and remote sites. Topics will include human resource issues, reporting, system management, and disaster recovery. Come join us to hear more about this relevent topic.