| Starts: | Monday November 23, 2009 at 8:00am |
|---|---|
| Ends: | Tuesday November 24, 2009 at 5:00pm |
| Event Type: | Conference |
| Region: | Altamura Area, Italy |
| Location: |
Ata Hotel Executive Milan, LOMBARDY IT |
| Price: | € 1200 - 10% discount booking by the 20th Oct |
| Website: | http://www.globalnetworking-group.com/#/contact-centres-summit-2009/4534154306 |
| Industry: | telecommunications |
| Keywords: | Tele Operator, Social Networking, Web 2.0, Call Centers, Contact Centers, Leadership Style, Front Office |
| Intended For: | Head of Contact Centers, HRD, CRM, Customer Satisfaction, Customer Service, Marketing, IT, Operation and Strategies |
| Organization: | Global Networking Strategies |
Global Networking Strategies organises a strategic event for the Contact Centers industry. The Summit will be an exclusive arena where national and international experts and leaders from top corporate will share their innovative experience on conventional and non conventional programmes. An innovative focus on Middle East growing market will be presented at the Summit. What’s the right choice between the innovative technology or the innovative use of the usual technology? How to build a contact center of the future? How to implement a contact center over Europe and deal with a different customer culture? . They are just few questions that the Summit with exceptional innovations tools will discuss with forefront answers giving the chance to win any challenge.
Global Networking Strategies presenta a Milano l’imperdibile Contact Centers Summit 2009 che richiama leader indiscussi, Direttori ed esperti di contact centers sia dall’ Italia che dall’estero. Verrà presentato un focus esclusivo sul sempre crescente mercato del Medio Oriente. Nel periodo di turbolenza economica i contact center sono sempre più responsabili non solo della custom experience ma anche e soprattutto dell’aumento dei profitti aziendali. Il servizio di contact center è uno strumento chiave per vincere le sfide di loyalty, profitti e market share. Il customer care non è un programma, una prescrizione, una serie di servizi o applicazioni IT. E’ oltre. E’ la chiave vincente tra il business, la sua organizzazione, i suoi clienti e partners più importanti e strategici.
If you are interested in attending at the event please, ask the brochure and register by the 17th of July. You'll have €200 of discount.
Could you pls send me the brochure of the event
Speakers at the event: Abu Dhabi Commercial Bank Vice President-Head of Contact Centers Enel Energia Business Unit Mass Market Director Council of Milan Head of Contact Centers Denizbank AS - Istanbul Senior Vice President Contact Centre Genertel (Generali Group) Head of Contact Center SKY Italia Customer Relation – CRM Department LeasePlan Italia Telesales & Web Manager DHL Head of Contact Center Coop Consorzio Nord Ovest Service Operation Manager & CRM Pirelli Head of Contact Centers
Contact Centers Summit 2009 - one day conference the 23rd of November and Special Workshop about offshoring project in Qatar by Vodafone the 24th. Ask the brochure and register conference + workshop
If you book by the 14th of August you'll have 20% off. Download the brochure at the link: http://www.globalnetworking-group.com/#/contact-centres-summit-2009/4534154306 or contact me at annamariaa@globalnetworking-group.com
hey, any more speaking slot available?
Hi Urmil, thank you for your interest on the event. As you can confirm by the panel speakers, our speakers are Head of CC and similar from corporate and they are presenting their case study. Solution providers as CC in outsourcing can partecipate as sponsor and networking with the potential clients. Please, let me know if you need more details.
If you are interested in attending at the event, I have only 12 tickets left. Please, to book and promotions get in contact at my email address production@globalnetworking-group.com or 0044 7981550666