Transform your customer experience with IP contact centres and advanced self-service Your contact centre is a strategic asset to your organisation and the customer experience you deliver has a direct impact on loyalty and profits. New technologies like SIP and advanced voice self-service with speech applications are expanding the reach of customer service across your enterprise and increasing your ability to engage with customers. Do you have a plan in place for success?

Join us at the Contact Centre Executive Seminar. Our featured speaker will be Frost & Sullivan analyst and APAC Contact Centre Research Team Leader Shivanu Shukla, who will provide an objective, up-to-date view on the customer service and technology latest trends in China. With a unique mix of analyst insight, expert advice and real-world examples, we'll show you how an open approach to IP along with integrated self-service and speech applications can greatly improve your customer service.

Learn the latest trends and customer service best practices in China and beyond. Take the complexity out of moving to IP and make the right choice for your business. Hear the latest on advanced voice self-service from industry-leading providers. Learn how to bring it all together in a solution that delivers immediate results. Whether you are replacing traditional ACD and IVR systems, deploying new systems for branch offices using IP, or investigating the power of advanced speech applications, you won't want to miss this special contact centre Executive Seminar.