Towards a Sustainable Performance Culture

In the present economic crisis it is even more evident that past financial performance alone is no indicator for the future. We need a new paradigm to manage and secure current and future sustainable performance on all levels: individual, team and organization. Trompenaars Hampden-Turner’s research reveals that opportunities and success depend on how well an organization’s leadership and management address and resolve the tensions resulting from different value orientations between the five stakeholders in organizations - Business Processes, Employees, Shareholders, Society and Clients/Suppliers. We refer to these tensions as the ‘Ten Golden Dilemmas’.

What are the dilemmas created by the conflicting demands of these stakeholders and how good are the organization’s individuals/leaders and teams in reconciling these?

Fons Trompenaars will discuss how in order to realize sustainable performance on all levels the dilemmas between the various stakeholders need to be reconciled. Since innovation essentially could be defined as combining values that are not easily joined, this process is created by and leads to innovation. It is the innovative capability of organizations, from process to product, from R&D to HR that will lead to sustainability. This needs a new type of leadership. Organizations often focus on systems and process changes. Fons’ key message, however, is the importance of behaviors and actions by leaders and managers that can lead to a supportive climate that respects and reinforces creativity and innovation essential to sustainable performance.

Afternoon Masterclass

The Key to Sustainable Organizational Performance

Fons Trompenaars will address how to assess the wealth creating processes of a company before these show up in financial reports. Recent events in the financial world, affecting the economies of many countries, have shown the necessity of an approach which gives clear and sound indication of the future performance of a company, well before the financials of the past have been consolidated.

The future strength and performance of an organization depend on the way leadership and management deal with the tensions between the five major entities within any organization: Business Processes, People, Clients, Shareholders and Society. The ways in which these tensions are addressed and resolved determine the future strength and opportunities of an organization. Fons proposes that all five stakeholders are necessary for business success and sustainable performance and that gains by a corporation on all five segments are measurable and can be raised in concert with one another.

During this MasterClass Fons will address the challenges that need to be faced if one wants to realize sustainable performance and the requisite organizational culture:

Short Bio: Listed regularly for many years as one of the world's most influential, living, management thinkers, Fons Trompenaars is recognized the world over for his work as consultant, trainer, motivational speaker and author of various books on all subjects of culture and business. Fons serves as Visiting Professor for the international MBA Programme - Rotterdam School of Management. He read Economics at the Free University of Amsterdam and later studied for his PhD from Wharton. An informative and insightful speaker, Fons also entertains with his lively and humorous style. He addresses audiences around the world in English, French, Dutch and German. Rated in the Top 20 speakers in the world, listed on the Thinkers 50 to name a few, he has also been awarded the International Professional Research Award by the American Society for Training and Development (ASTD).