Instructor, Denise Robitaille “If it ain’t broke, don’t fix it.” But how do we keep it from getting broke? (“It,” being, for example, a product, process, machine, relationship with customer or regulatory compliance).

Preventive action is how we facilitate change, manage risk and anticipate problems. This webinar will look at the various factors to consider for achieving effective preventive action. Included will be:

• Preventive action as a process
• Who owns this process
• 3 different kinds of preventive actions
• Generating preventive action
• Investigating potential causes
• Taking action
• Verifying effectiveness
• Relationship to management review

DETAILED COURSE AGENDA - The Process - Defining preventive action as a process - Various elements of the process - Who owns this process - Who initiates preventive action - Who’s responsible for implementation - Who determines if they’re effective - 3 different kinds of preventive actions - Processes that are preventive by nature - Preventive actions as part of other processes - Preventive actions as unique project - Generating preventive action - Identification of potential problem - Decision to initiate action - Investigating potential causes - Investigating what could cause the potential problem to occur - Root cause analysis tools applied to process - Taking action - Planning - Implementation - Verifying effectiveness - Determining if action was effective - Assessing return on investment (ROI) - Relationship to management review