| Starts: | Monday February 22, 2010 at 8:00am |
|---|---|
| Ends: | Friday February 26, 2010 at 5:00pm |
| Event Type: | Training/Seminar |
| Region: | Ut, Netherlands |
| Location: |
IP Contact Centre Enterprise (IPCCe ) Iepenhoeve 5 Nieuwegein, UTRECHT NL |
| Price: | |
| Website: | http://www.globalknowledge.nl/Default.aspx?page=461&coursecode=IPCCE |
| Industry: | information technology and services |
| Keywords: | Cisco Ip Contact Center Enterprise |
| Intended For: | System engineers, Channel Partners and Resellers, and Cisco employees and customers who will implement, configure, and support the Cisco IPCC Product and who have already attended training on the ICM Product. |
| Organization: | Global Knowledge |
The latest version of Cisco IP Contact Center Enterprise is based on updated Call Manager, IP IVR, and ICM software. All labs have been rewritten and tested, and you'll learn to configure IP Contact Center and understand how it operates using new call flows. You'll also cover CAD, the Cisco Agent Desktop, and expanded reporting.