| Starts: | Tuesday November 10, 2009 at 2:00pm |
|---|---|
| Ends: | Tuesday November 10, 2009 at 3:00pm |
| Event Type: | Training/Seminar |
| Location: | This is a virtual event. |
| Price: | |
| Website: | http://www2.knowlagent.com/l/334/2009-10-21/EW5FT |
| Industry: | |
| Keywords: | At Home Agents, Work At Home Agents, Remote Agents, Call Center, Contact Center |
| Intended For: | Call Center Managers, Call Center Directors, Call Center VPs, Call Center Operations |
| Organization: | Knowlagent |
Register to attend this free webinar addressing the people factors of work at-home agent programs. Our guest, Michele Rowan with Customer Contact Strategies, will share how she addressed these critical issues to lead the Hilton@Home program to success, growing it from 200 to 1000 agents in 18 months.
You will learn:
• Why adapt your culture for an at-home program • How and when to train at-home agents • What an at-home supervisor has to know
Attend to win one of two complimentary passes to Michelle’s At-Home Strategies for Success Workshop – worth $895!
Registration is required via the web site above. All times are Eastern. There is no charge to attend.
Thanks, this should be very helpful.