| Starts: | Friday November 06, 2009 at 1:00pm |
|---|---|
| Ends: | Friday November 06, 2009 at 5:00pm |
| Event Type: | Training/Seminar |
| Region: | Greater Detroit Area |
| Location: |
First Tech Direct Headquarters 26622 Woodward Ave., Suite 105 Royal Oak, MI 48067 US |
| Price: | $295.00 |
| Website: | http://www.firsttechdirect.com/CRMApp.html |
| Industry: | computer software |
| Keywords: | X Rm, Microsoft Dynamics Crm, Crm, Customer Relationship Management, Training |
| Intended For: | CIO, CTO's, VP Marketing, MIS Director, IT Manager |
| Organization: | First Tech Direct, LLC |
Instructor : Vince Lopiccola, CRM Practice Manager, First Tech Direct, LLC
Coursework
-Introduction to Microsoft Dynamics CRM -Understanding Microsoft Dynamics CRM Software -The Customer-centered view -Using the Microsoft Dynamics CRM Client for Outlook -An introduction to sales -Opportunity management -Managing leads -Understanding marketing campaigns -Planning and creating marketing campaigns -Managing marketing campaigns -Understanding service management -Managing contracts -Managing cases -Creating a knowledge base -Managing service queues -Service scheduling life cycle -Scheduling services for your customers -Maintaining users and resources
All attendees will receive a soft copy of the training materials covered during the training course.
Must own a Microsoft Dynamics CRM product in order to atend!
Please register at http://www.firsttechdirect.com/CRMApp.html