| Starts: | Thursday November 19, 2009 at 2:00am |
|---|---|
| Ends: | Thursday November 19, 2009 at 3:00pm |
| Event Type: | Training/Seminar |
| Location: |
REGISTER: https://www2.gotomeeting.com/register/860082034 |
| Price: | |
| Website: | http://www.transcom.com/northamerica |
| Industry: | telecommunications |
| Keywords: | Call Center, Call Centre, Contact Centre, Answering Service, Home Agent, Cti, Fcr, Inbound, Outbound, Chat, Email, Ivr, Contact Center, Crm, Collections, Credit Management |
| Intended For: | Manager, Director, Information Technology, Vice President, President, CEO, CTO |
| Organization: | Transcom North America |
In This Webinar
You Will Learn about:
•Why the unified desktop may be the NEXT BIG THING in contact centers.
•The software MUST HAVES in a multi-media strategy.
•The tangible results you should expect from a sound multi-media strategy.
•What trends are emerging for the call center that use multi-media strategy.
If you or someone else in your organization is wondering:
•What to do to lower costs in the call center environment?
•What a multi-media strategy is and what are the advantages?
•What are the appropriate benchmanrks for an existing multi-media strategy? You MUST attend this Webinar.